News Details

Consumer Protection Agency Educates on refund policy law

(Deptford, NJ)  – The Gloucester County Office of Consumer Protection performed random inspections at kiosks at the Deptford Mall on Wednesday, Dec. 18.  The investigators spoke to each kiosk location manager or the employee on duty, and explained the Refund Policy Disclosure Act under the New Jersey Consumer Fraud Act.
Freeholder Director Robert Damminger said, “The Office of Consumer Affairs makes businesses aware of the Refund Disclosure law and it needs to be posted where a consumer can easily see it, and are able to make an informed decision on their purchase.”  The regulation specifies that every retail mercantile establishment shall conspicuously post its refund policy as to all merchandise on a sign in at least one location outlined in the law.
Any retail mercantile establishment who violates any part of this act is liable to the buyer, for at least 20 days after the sale, to offer the consumer a cash refund or a credit at the consumer’s option, considering that there has been no damage done to the item.
The investigators inspected more than 30 kiosks throughout the mall and four were found not to be in compliance with the law and were given warnings and a copy of the law. 
Freeholder Lyman Barnes, Freeholder Liaison to the office of Consumer Affairs stated, “Many consumers are not aware of this law and it is our mission to inform both business and the general public on consumer laws.  It is especially important during the busy holiday buying season.”
Consumers should also know that the posting by a retail store that “all sales are final” is a refund policy.  Although the retail merchant does not offer refunds, the consumer is aware of this at the time of the sale that there will be no returns if the product does not perform as the consumer wishes.  During our inspections the four kiosks that were in violation stated they did not have a policy on returns and they were decided on a “case-by-case” basis.  However, after learning of the law they instantly agreed to have one posted as soon as possible.
If anyone has questions on this on any other consumer related questions, residents are urged to contact consumer affairs at 856-384-6855.